Privacy Policy

Privacy Policy – Lilar Maison


At Lilar Maison, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us, in accordance with the General Data Protection Regulation (GDPR) and other applicable European laws.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email.
  • Payment information: card details and transaction data, processed securely via Shopify Payments.
  • Account details: login, preferences, settings.
  • Order history: items purchased, returned, exchanged.
  • Device and usage data: IP address, browser, interactions with our store.
  • Communications: messages or inquiries sent to our team.

How We Use Your Information

Your personal information is used to:

  • Provide and deliver our services: process orders, payments, shipping, and returns.
  • Create a tailored experience: recommend products and improve navigation.
  • Communicate with you: order confirmations, support, and service updates.
  • Ensure security: detect and prevent fraud.
  • Comply with legal obligations: respond to authorities when required.
  • Marketing (with your consent): send promotions or personalized offers. You may opt out at any time.

Sharing of Information

  • We only share your information when necessary:
  • With Shopify, our secure platform provider.
  • With service partners (payment processors, shipping carriers, IT support).
  • With marketing providers (if you consent to personalized ads).
  • When required by law or legal authorities.

Data Rights Under GDPR

As a customer in the EU/EEA or UK, you have the right to:

  • Access your personal data.
  • Rectify inaccurate information.
  • Delete your data (“right to be forgotten”).
  • Restrict or object to processing in certain cases.
  • Portability: request a copy of your data.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at support@lilarmaison.com.

Data Retention & Security

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. All data is stored securely. While no system is completely impenetrable, we use industry-standard safeguards to protect your information.

Children’s Privacy

Our services are not intended for individuals under 16 years old, and we do not knowingly collect data from them.

International Data Transfers

If your data is transferred outside the European Economic Area, we rely on EU Standard Contractual Clauses to ensure equivalent protection.

Updates to this Policy

We may update this Privacy Policy to reflect operational or legal changes. The latest version will always be available on our website.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, you can contact us at:

📧 support@lilarmaison.com
📍 Avenida Dom João II, 40, Lisboa, 1990-094, Portugal

Lilar Maison is the data controller of your personal information.