Shipping
Shipping Information
At Lilar Maison, we ship across Europe with trusted logistics partners to ensure safe and reliable delivery of your orders. All orders are handled with care, and delivery terms are transparent in line with EU consumer protection requirements.
Processing Times
Orders are typically processed within 2–5 business days (excluding weekends and public holidays). Once your order is prepared, you will receive a shipping confirmation email with tracking details.
Delivery Times
Estimated delivery depends on your location:
- Standard delivery: 7–15 business days within most European countries.
- Remote areas: up to 20 business days.
Please note that unforeseen delays (customs, carrier issues, or peak seasons) may affect delivery times. Lilar Maison is not responsible for delays outside our control once the package is handed to the carrier.
Shipping Costs
We offer clear and transparent shipping:
- Standard shipping: Free on all orders across Europe.
- Express shipping (where available): Additional charges may apply, displayed at checkout.
Order Tracking
All orders include tracking. Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your package step by step until delivery.
Undeliverable or Refused Packages
If a package is refused or undeliverable due to an incorrect address or lack of reception, the customer may be responsible for any return shipping fees incurred. Please ensure your delivery details are accurate at checkout.
Contact Us About Shipping
If you have questions about your delivery or need assistance, please use the form below or contact us directly at support@lilarmaison.com.
Lilar Maison – Where elegance lives.