Order Inquiry

At Lilar Maison, we want every order to reach you smoothly and on time. If you have questions about your delivery, tracking updates, or encounter any issues, our support team is here to help.

Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your parcel step by step until it reaches your address. For estimated processing and delivery times, please review our Shipping Policy.

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When to Contact Us

• If your tracking link has not updated for several days.
• If your order is delayed beyond the estimated delivery window.
• If your package was marked as delivered but not received.
• If your parcel arrived damaged or incomplete.

In these cases, please contact us immediately. We will coordinate with our shipping partners to resolve the issue as quickly as possible.

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Submit an Inquiry

Please fill out the form below with your details, and our support team will reply within 1–2 business days.

Full Name Email Order Number Message

Submit Inquiry

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Direct Contact

If you prefer, you can also reach us directly:

📧 support@lilarmaison.com
📍 Avenida Dom João II, 40, 1990-094 Lisboa, Portugal

Lilar Maison – Where elegance lives.